Delivery Information

The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.

The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or shrink wrapping.

You will receive a notification email when your order is received and a second email when your order has been sent from our warehouse. In most cases, you should receive your order within 5-10 business days of the parcel being sent.

We do not ship to PO Boxes and our couriers deliver between 9am and 5pm local time, so we strongly advise that you have your order delivered to a work or home address where someone will be able to sign for your parcel.

At this stage we do not deliver any orders outside of Australia.

Orders with non-bulky items under 3kg

Orders containing non-bulky items under 3kg are delivered via Toll Priority satchel.

Delivery Weight Price Destination

Up to 1kg

$6.60

Australia wide

1kg-3kg

$7.92

Australia wide

Orders over 3kg or orders with bulky items under 3kg

Orders over 3kg and orders containing bulky items are delivered via Toll Priority courier. Pricing will vary depending on the weight of your parcel as well as your location within Australia.

The delivery fee for your order will be calculated and displayed under your order details at checkout prior to entering your payment details.

Clinic Delivery

You may elect to have your parcel delivered to the veterinary clinic at no additional charge. You will then need to pick up your parcel from the veterinary clinic.

If you wish to pick up your parcel, you will need to register an account with our website before you place an order. Registration is free and only takes a few minutes.

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